Communication Is The Key

Sometimes interim staffing doesn’t work out. As we said in our last post on building relationships, communications can go a long way in making sure that each party gets what they’re hoping for when interim staff, both regular staff and management staff, is placed.

For instance, one story we heard was that a staffing company placed someone at a facility who was there to help out with billing. That person was immediately put into doing another job that wasn’t her specialty. Within a week, the contract was being terminated, and no one was happy with the relationship. The client had asked for a billing person, believing that billing people should be skilled in all areas of the revenue cycle system, but that’s just not the case at all time.

Another situation we heard about was when a person was sent to a facility to work as a supervisor. Once they were there, the person in charge decided to change that person’s job duties, which were now more comprehensive than what they had asked for up front. When the staffing company learned about the change, they attempted to renegotiate the rate, since the job was of a higher status. The client felt that they had hired a body with particular skills, and that the position shouldn’t matter. The staffing company felt they had no choice, pulled the person, and ended the contract. Once again, no one was happy with the outcome.

Good communications between all parties is always the key to trying to get things right. If the client is able to express their expectations, then staffing companies are better prepared to give them what they want. If staffing companies are able to better intrepret what clients may actually need, rather than always sending exactly what was asked for, even when they know better, things will go smoother and no one will be upset about anything.

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